End of an era: Argyle Mine officially closed

The source of more than 90 per cent of the world’s pink diamonds, the Argyle Mine in the Kimberley region of Western Australia, has been permanently closed by owner Rio Tinto after more than 30 years of operation.
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Queensland jeweller to close Ipswich store after 20 years

The Ipswich branch of family-owned Pascoe Jewellers, which had been operating in the Queensland city for two decades, will permanently close on Christmas Eve.
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Record-breaking opal could fetch $850,000 at auction

One of the world’s largest black opals, which has been named ‘The Pacific’, is due to be auctioned in Sydney this month.
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Your December trading starts now

December is a critical month for retailers – and even more so this year given the disruption of COVID-19. With four weeks to go, now is the perfect time to assess your store’s readiness – particularly if you have been closed or limited trading, writes DAVID BROWN.
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What jewellers can learn from Goldilocks

When it comes to selling, there are certain behaviours that can stop sales before the process even begins. DOUG FLEENER discusses how staff can ensure they’re establishing the right in-store environment to promote purchasing.
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Data matters - satisfaction versus loyalty

Customer satisfaction is not the same as customer loyalty but if customers are happy, does it matter what retailers call it? Yes, says LISA MASIELLO, who argues that the terms aren’t interchangeable.
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'Autumn Dream' earrings

Leah Abercrombie, Newcastle, NSW Matthew Jewellers
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